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Quality Management Officer (QMB-TÜV)

Quality Management Officer (Graphics: HM Hochschule München University of Applied Sciences )
  • to implement the requirements of the ISO 9001:2015 quality management standard
  • Managing and optimising processes
  • to establish and maintain the management system documentation
  • to set up an effective error and complaints management system
  • to use appropriate methods of measurement and testing
  • to drive forward the continuous improvement process (CIP)
  • to successfully prepare the organisation for a certification audit

Course description

  • Process management in the workplace
  • Documentation systems
  • Error management and complaints process
  • Continuous Improvement Process
  • Implementation of ISO 9001:2015 within the organisation
  • Customer satisfaction
  • Audit principles
  • Accreditation and Certification
  • Product liability and product safety
  • Supplier Management
  • Risk management

  • Reference book: Collection of Quality Management Standards (tuvsud.com)
  • Reference book: Quality Management: Terms and Definitions (tuvsud.com)